Operations Manager

Position Summary

The Manager – Operations is responsible for overseeing and coordinating all non-clinical and support services within the facility to ensure seamless day-to-day functioning and a positive experience for patients and their families. The role involves supervision of facility maintenance, vendor coordination, inventory management, housekeeping, security, and administrative support. The Operations Manager acts as the bridge between patient needs and operational service delivery, contributing to service quality, efficiency, and compliance.

Core Responsibilities

1. Facility – Non-Medical Maintenance

Maintenance

• Ensure all electrical and plumbing systems are in working order.
• Coordinate with vendors for timely repairs and servicing.

Housekeeping

• Ensure availability of HK staff as per shift rosters.
• Review HK staff performance and training conducted by supervisors.
• Coordinate with housekeeping agency in case of service gaps.

Biomedical Waste (BMW) Management

• Coordinate BMW disposal, audit slips, and ensure compliance.

Oxygen Management

• Monitor oxygen stock levels and ensure timely refills from suppliers.

Utilities Oversight

• Track and manage water and diesel usage; maintain sufficient stock at all times.

2. Facility – Medical Equipment Maintenance

• Maintain updated medical equipment inventory and service status.
• Conduct bi-weekly reviews with the Biomedical Engineer.
• Ensure preventive maintenance schedules are completed without lapses.

3. Lab Services Coordination

• Schedule and coordinate lab sample pick-ups with vendors.
• Ensure timely resolution of operational issues and report delivery.

4. Pharmacy Coordination

• Oversee the receipt of medication supplies.
• Monitor Turnaround Time (TAT) for all medicine orders.

5. Security Oversight

• Ensure security staff training is up to date.
• Handle issues with the agency and ensure compliance with KITES security protocols.

6. Other Operational Areas

Laundry

• Coordinate with laundry team and verify inventory counts.

Ambulance Services

• Arrange transportation for patient transfers as required.

Inventory & Register Management

• Maintain adequate inventory across departments.
• Ensure all registers and logs are updated as per operational protocols.

7. Administrative & Billing Support

• Serve as the backup for the Billing Executive in their absence.
• Act as second in command to the Centre Head for centre-level decision-making and issue resolution.