Clinical Manager

Position Summary

The Clinical Manager – Homecare Services is responsible for ensuring seamless clinical operations and high-quality care delivery to patients in their homes. The role requires strong clinical expertise, leadership, and the ability to manage a diverse team of caregivers and nursing staff while ensuring patient satisfaction, safety, and compliance with healthcare protocols. The Clinical Manager also plays a key role in developing care plans, staff supervision, quality assurance, and patient-family engagement.

Core Responsibilities

1. Staff Management

• Supervise and mentor caregivers and nursing staff, ensuring adherence to standards.
• Coordinate with staffing vendors to manage planned leaves and replacements.
• Conduct performance evaluations and provide ongoing training and feedback.
• Address and resolve staff-related concerns or patient-family conflicts promptly.

2. Patient Care Coordination

• Conduct clinical assessments (via call/home visit) within 2 hours of lead sharing.
• Develop and implement individualized care plans in collaboration with the CMO.
• Monitor patient progress and adjust care plans as needed.
• Conduct monthly home visits to evaluate care quality, patient satisfaction, and staff well-being.

3. Quality Assurance

• Ensure adherence to clinical and service quality standards.
• Perform regular audits of patient records and implement corrective actions.
• Support compliance with internal QA protocols and regulatory standards.

4. Training and Development

• Organize and conduct monthly refresher training sessions for active caregivers.
• Promote continuous learning and stay updated on homecare trends and best practices.
• Encourage caregivers and nurses to embrace professional development.

5. Administrative Duties

• Maintain updated records of staff and patients.
• Generate reports on staff performance, patient outcomes, and other KPIs.
• Monitor and manage department budgets and resources efficiently.

6. Communication and Collaboration

• Act as the main contact for patient/family concerns and ensure satisfactory resolution.
• Build strong relationships with families, clinical teams, vendors, and community stakeholders.

7. Mission, Vision, and Values

• Uphold and demonstrate the values and mission of KITES Senior Care in all activities.
• Create a work environment that reflects compassion, dignity, and quality service.

• All employees are expected to demonstrate and uphold the organization’s core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners.

8. Confidentiality and Data Protection

• Safeguard patient data and ensure compliance with data protection policies.
• Educate and monitor staff adherence to confidentiality protocols.