Position Summary
The Billing Executive is responsible for managing patient registration, billing, cash handling, and daily coordination of financial and operational documentation. This role ensures billing accuracy, maintains compliance with internal processes, and supports smooth patient admission and discharge workflows. The Executive plays a key role in providing excellent service experience to patients and families while assisting with inventory and vendor coordination.
Reporting Lines
In this position of Executive-Billing you will report to the Centre Head or the Executive nominated by the Management in this behalf. The organization reserves the right to revise reporting structures and responsibilities in accordance with operational needs. A copy of the job description laid down for your position is attached.
Key Interactions
Internally
- Centre Manager and Clinical Teams
- Visiting Consultants and Doctors
- Nursing and Administrative Teams
- Store and Procurement Units
Externally
- Patients and Caregivers
- Diagnostic Labs, Radiology Units, and Service Vendors
- Insurance Representatives (if applicable)
Core Responsibilities
- Patient Billing and Admission Support
- Manage patient registration, admission formalities, and accurate billing entry.
- Ensure billing records are updated in HIS with timely communication to attenders.
- Handle patient queries related to billing and coordinate with teams for clarifications.
- Ensure first-visit experience is comfortable and professional for both patients and caregivers.
- Financial Reporting and Cash Handling
- Maintain petty cash and disbursements as per financial policies.
- Submit daily/weekly reports on collections, expenses, and financial transactions.
- Raise and process vendor payment requests on time.
- Prepare data for consultant and service provider payouts each month.
- Coordination and Documentation
- Update and maintain service details of visiting consultants, diagnostics, and allied health services.
- Coordinate with external service providers for tests, pick-ups, and reports.
- Ensure regular and accurate documentation in HIS and billing registers.
- Inventory and Stock Management Support
- Assist in bi-monthly stock audits of central store inventory.
- Monitor re-order levels and coordinate with procurement to replenish stock.
- Issue stock as per departmental purchase requests following approval protocols.
- Operational Support
- Provide day-to-day administrative assistance to the Centre Head.
- Follow up with internal teams to ensure billing and operational processes are aligned.
- Escalate billing discrepancies, stock shortages, or vendor delays as needed.
- Values Alignment
- All employees are expected to demonstrate and uphold the organization’s core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners.
Work Complexities
- Requires precision, attention to detail, and time-sensitive processing.
- Manages interactions with patients, vendors, and internal staff across multiple departments.
- Must maintain high confidentiality in all financial and patient-related transactions.
Span of Control
| Nature | Amount |
| Budget Responsibilities | Not applicable |
| Revenue Responsibilities | Direct – through patient billing and collection accuracy |
| Headcount | Individual Contributor |
Profile
Knowledge and Experience
- Education: Any Graduate (Commerce preferred)
- Experience: 1–2 years in billing or accounts role, preferably in a healthcare setup
- Software Proficiency: Experience in using HIS (Hospital Information System) or billing systems